RETURNING AN ITEM

Here are the steps how:

• Please Email us at info@alfavitamins.com and make a return request.
• Subject: Return Request + order #
• Please send us a detailed reason for your request and attach any information that can helps us determine this request.
• Depending on the situation you will receive an email response stating the acceptance or rejection of the return.
• If accepted - you will receive the information to make a return and a return label will be provided (we do not provide return shipping labels, unless the return was initiated by us for a specific reason)

• Ship items back with your packing slip inside.
• All products must be returned, unused, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
• For your protection, we recommend that you use UPS, FedEx or Insured Parcel Post for your return.
• Ship the return package to:

• Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. ( Provide the tracking information to the email sent to you with the acceptance)
• You can expect a refund in the same form of payment originally used for purchase within 3-7 days of our receiving your returned product & after inspection. 

Our Standard Return policies applies to all items. 

Exchanges: If the customer returns non-opened, used or opened product, an exchange will be offered based on the amount paid (as shown on the sales receipt, alfavitamins.com packing slip, or verification of purchase date). For an exchange ensure to request it on the email.